All bookings made through this site are confirmed, subject to any conditions highlighted during the booking process. At the completion of the booking process you are presented with a printable booking receipt, with one or more booking reference numbers. These reference numbers should be retained by you and quoted in any future correspondence with your destination hostel(s). Changes to bookings cannot be made through this website, and must be made directly with your destination hostel(s). Changes to bookings cannot be guaranteed, are at the discretion of the hostel manager and are subject to availability. You can book for up to nine people using mayanmonkey.com
The payment you make on this website comprises a deposit for the cost of your entire booking. The deposit amount is charged to your card immediately. For deposit refund eligibility, refer to the Terms and Conditions received at the time of your booking. You are required to pay the remaining balance in local currency on arrival at your destination hostel(s). For each booking, the payment currency is either – Mexican Pesos, Euro, US Dollar as determined by Mayan Monkey Hostels at the time of your booking. Payment is settled at the value quoted at the time of booking. No further charges are made by this website relating to your payment transaction or currency charges. However you may incur additional currency conversion charges from your bank or credit card company.
Bookings made on this website can be cancelled either by logging on to this website or by contacting the destination hostel directly. Cancellations can be made on this website at any time in advance of arrival date. For specific cancellation conditions relating to your booking, please refer to the Terms and Conditions received at the time of your booking - displayed both on screen and in the booking confirmation email.
For cancellations received outside of the specified timescales within the Terms and Conditions received when making a booking or if you fail to arrive for your booking, a fee may be charged.
All cancellation charges are made on behalf of the destination hostel to the same card number provided for your booking.
Your deposit is non-refundable if you decide to cancel your booking.
These booking terms & conditions should be referred to in the context of this website's Legal Disclaimer.
You must check in at your destination hostel(s) before 18:00 (6pm) local time. If you are unable to do this, you must contact the hostel(s) directly before 18:00 (6pm) local time to confirm a later arrival time. Failure to do this may result in your booking being cancelled.
At the time of booking, you are required to pay a 10% deposit which is non-refundable. You are required to pay the remaining balance in local currency on arrival at your destination hostel(s).
To cancel your booking, either log on to www.mayanmonkey.com with your unique booking password (e.g. 212121212ABCDE), or contact the hostel directly, quoting your booking reference number. Cancellations can be made at any time prior to arrival. If you are able to cancel at least 24 hours before arrival, you will help to make a bed available to other travellers. Changes to bookings can only be made directly with the hostel(s). All changes are at the discretion of the hostel manager.
The booking deposit is non-refundable. No refunds will therefore be issued.